VoIP Recorder
VoIP Recorder is a software solution for recording phone calls. It is suitable for call centers and help desks based on IP phone systems. It can be implemented in companies of all sizes. Easy to use and responsive Web control interface enables setup and control of phone call recording, live audio preview of active calls, search and view call details, playback call records, view registered terminals and agents, etc.
Key features of VoIP Recorder
Supports SIP & RTP.
Generic SIP interface for accepting and recording any voice call.
Integration with Cisco Unified Communication Manager.
Cisco Jtapi integration for resolution of phone or terminal names.
Cisco CTI integration for agent name resolution.
SIP Router enables forwarding of calls to another phone or SIP exchange.
Recording calls on Asterisk system with Asterisk Bridge.
Packet Interceptor for capturing VoIP call packets live from network card.
Neighbor discovery for automatic setup of recording system clusters.
Transfer service for instant replication of call records in a cluster.
Audio encodings in G.711 u-Law and A-Law, G.729 or Speex format.
AES-256 bit encryption of call records.
Web UI is easy to use and responsive.
Live audio preview.
Search call records by caller and called number or by date.
Playback of call records directly from search results.
Selective call recording.
Call records import.
Scheduled compression of call records.
Download of call records as *.wav files.
User management through local user database, LDAP or Active directory integration.
E-mail notifications.
Features of Web control interface
View active calls being recorded and preview live audio in dashboard.
Search call records by caller and called number or by date.
View call record details and play audio directly from search result.
View registered terminals (VoIP phones) and check their state.
Setup connection parameters, integration points to Call Manager, service configuration and user authorization.
View state of each service and manage each individual component.
View registered agents and check their state.
View all VoIP recorders in a cluster.
View current transfers of call records in a cluster.
Setup route to another proxies or exchanges and view list of registered phones.
Capture VoIP call packets live from network card and store them to a file.
Setup parameters for call recording on Asterisk system, view registered phones, phone lines, active phone lines and connected channels.
Define rules for call recording.
Import call records from file.
Setup encryption of call records.
Setup e-mail to receive audit message whenever administrative change occurs in system.
Manage users in local user repository.
Check health of a system through memory consumption, CPU usage, uptime, etc.
Minimal system requirements
Intel x86 server system
Minimum 4 GB of RAM
Minimum 80 GB of disk space, or NAS / SAN storage system
Linux, *BSD operating system
Java 8, runtime
SQL database (PostgreSQL preferred)
